New Situation
Describe what is happening. MOS will route to the right module and generate your conversation guide.
Situation Details
About This Situation
What Specifically Happened
Before you type, make sure you can answer all four of these:
Focus on observable behavior, not personality. The more specific you are the better the conversation guide will be.
● What did you observe? (the specific action — not a personality judgment)
● When and where did it happen? (date, meeting, situation)
● What did it cost? (impact on team, client, or business)
● What does good behavior look like? (the specific behavior you want going forward)
If you can't answer all four, you're not ready to generate a guide yet.
▶ Show Examples — What Good Looks Like
Desired Outcome
Conversation Guide
Review before your conversation. Use this as your structure — not a script to read word for word.
Module Selected
Employee
Situation