New Situation
Describe what is happening in your own words. MOS will determine the right approach and generate your conversation guide.
Situation Details
About This Situation
Describe what is happening. Include:
Be specific and factual. MOS routes based on your description.
● What you observed or what the situation is
● When it happened or how long it has been going on
● What it is costing — the team, client, or business impact
● Whether this has been addressed before — if so, when and what was said
MOS will determine the right module from your description. The more specific you are, the better the guide.
Conversation Guide
Review before your conversation. Use this as your structure — not a script to read word for word.
Module Selected
Employee
Why This Module